We spoke to Sutapa Banerjee, Independent director and behavioral insights coach about the evolution of consumer sentiments and how behavioral insights can be leveraged by organizations to recover and thrive as the new world unravels. Here is what she had to say. 1) You are a well known thought leader with extensive experience in financial.View More +
John D. Hanson, a proven customer service leader, has professionally engaged customers & team members by adding value in every career opportunity. A passionate advocate of Customer Experience, he brings to the table years of expertise in Customer Service and Customer Experience. He is also a leading keynote speaker at CX platforms and is the author of.View More +
How has Customer Expectation evolved over the years and how should companies improve their customer satisfaction?
At Tata Communications, we believe in putting customer experience at the heart of our digital strategy. This supported by our service philosophy of ‘Whatever its takes’, is helping us transform our customer service – streamlining and simplifying digital engagement, offering personalisation and identifying pain points before they escalate into problems. The foundational components critical in.View More +
The path to purchase or conversion is no longer linear, with customers often using a variety of devices and channels. Abridged & inspired by Nikki Gilliland article for EConsultancy & in association with salesforce- econsultancy article link For marketers, creating a consistent customer experience in this context is a big challenge & now the same applies.View More +
It is the year 2019. Alexa is playing our music. Siri is making our calls. Google is setting our alarms. We live in an age where everything and everyone is digital. Today’s ultra-connected, empowered, and uncompromising customers interact with brands in an unprecedented way. A couple of bad experiences and the customer will switch to.View More +