Introduction Metaverse technology is taking the world by storm and it comes as no surprise that it’s capable of transforming the way people interact with things around them. As you might already know, metaverse is a comprehensive platform where both physical and virtual worlds merge, to create new and advanced experiences that are attainable through.
View More +
Businesses today understand the importance of a positive customer experience (CX) for their success. Customer satisfaction, engagement, and retention are all dependent on your ability to understand them. Customers today want businesses to provide a quick, seamless customer experience that is both personalized and intuitive. Over the last two years, consumer-facing brands have placed customer.
View More +
The Focus on Customer Experience (CX) was always there, but arguably the emphasis is at its greatest post the pandemic. With product differentiation getting extremely difficult, brands’ fate is now decided by the experience they provide. As per a survey, 89% of businesses compete primarily based on customer experience (CX), with 73% of consumers saying.
View More +
John D. Hanson, a proven Customer service leader, has professionally engaged customers & team members by adding value to every career opportunity. A passionate advocate of Customer Experience, he brings to the table years of expertise in Customer Service and Customer Experience. He is also a leading keynote speaker at CX platforms and is the author of.
View More +
At Tata Communications, we believe in putting Customer Experience at the heart of our Digital strategy. This is supported by our service philosophy of Whatever it takes is to help us transform our customer service – streamlining and simplifying digital engagement, offering personalization, and identifying pain points before they escalate into problems. The foundational components critical.
View More +
It is the year 2019. Alexa is playing our music. Siri is making our calls. Google is setting our alarms. We live in an age where everything and everyone is digital. Today’s ultra-connected, empowered, and uncompromising customers interact with brands in an unprecedented way. A couple of bad experiences and the customer will switch to.
View More +
