Building a CX Culture -by Naveen Bachwani, Group Head- Customer experience, Edelweiss Financial Services
Naveen Bachwani is an expert in Customer Engagement and Business Transformation, and brings over two decades of experience across large-scale enterprises, mid-sized firms and startups. https://www.linkedin.com/in/naveenbachwani/ As a consultant or employee, I’ve contributed to ‘Culture Building’ in dozens of organizations, spanning small startups to large enterprises with more than 10,000 employees. Building a culture is challenging in.
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